Infrastructure Technology Services
In today’s digital and cloud-based world, your business performs only as well as your IT infrastructure. It empowers the users and runs the applications that run the business. A platform on which to build exceptional customer and employee experiences.
Yet traditional infrastructures cannot keep pace with accelerated change and compressed transformation. IT infrastructure must modernize. We can help you move away from a capital-intensive, hardware-oriented infrastructure toward a software-defined and intelligent one – ever-ready for any opportunity.
Hardware and server support
- Perform health check of existing hardware and server infrastructure
- Identify gaps with industry best practices and recommend for improvements
- Identify current patch levels of operating systems and maintain latest patch levels where possible.
- Periodic environment review and health check to maintain the environment securely.
VMware, Hyper-V Virtualization
- Monitoring and troubleshooting of virtualization software and environment
- Provision new Virtual machines
- Monitor for capacity and escalate when required
- Engage vendor support when required to resolve issues.
- Perform version upgrade and patching
Application Management
- Maintaining software license compliance
- Tracking inventory and software asset use
- Maintaining standard policies and procedures surrounding definition, deployment, configuration, use, and retirement of software assets
- Monitor application performances and ensure availability
DR planning and test
- Design DR strategy based on recovery time and point objectives
- Schedule DR Tests
- Perform DR test and document the outcome
Network and firewall
- Monitor firewall, routers, and other network devices
- Troubleshoot any network related issues that impacting day-to-day operations of the business
- Evaluate existing firewall policies, configurations and provide recommendations and improvements
- Perform periodic heal check on critical devices and engage vendors to fix identified issues
- Identify patch level of existing devices and maintain current version with latest security updates of firmware to secure the network.
Web, Internet & email
- Monitor and administer servers, network and service provides connectivity
- Maintain email servers
- Maintain Web serves
Monitoring
- Network monitoring
- Server monitoring
- Capacity planning
- Create alert and notifications
- Visualize data centre resources on a dashboard
Storage
- Install, configure, support, and maintain storage area networks and associated technology.
- Administer networks, servers, and associated schedules.
- Manage, transform, and provide user access to large datasets.
- Document processes, procedures, upgrades, and problems.
- Upgrade software, monitor performance and evaluate trends and needs.
- Perform activities related to install, configure, and manage SAN devices and fiber switches.
- Execute FC zoning for development and production storage volumes.
- Oversee IO performance of production along with development of databases LUNs.
- Provide architecture as well as performance recommendations to DBAs and Ops.
- Conduct bottleneck evaluation to identify performance issues.
- Ensure backup methods are in place as well as tested for FC LUNs.
Backup/restore support
- Backup integrity check
- Daily/weekly/monthly backup monitoring
- Administration of backup jobs
- Provide ad-hoc backups
- Provide ad-hoc restoration
- Vendor coordination and management